Privacy Policy

1. Introduction

Team Shailesh, operated under RE/MAX ("we," "our," or "us"), is committed to protecting your privacy and personal information. We are licensed real estate professionals registered with the Real Estate Council of Ontario (RECO) and members of the Toronto Regional Real Estate Board (TRREB) and the Ontario Real Estate Association (OREA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our real estate services. Our practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Real Estate and Business Brokers Act, 2002 (REBBA 2002), and the Trust in Real Estate Services Act, 2002 (TRESA).

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number (when you submit inquiries)
• Property preferences and search criteria
• Communication records between you and our team
• Information provided in listing inquiries or consultation requests

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and geographic location (city/region level)
• Pages visited, time spent, and navigation patterns
• Referral sources and search terms

3. How We Use Your Information

We use collected information to:

• Respond to your inquiries about properties and services
• Provide real estate services in accordance with REBBA 2002 and RECO requirements
• Send property listings that match your criteria (with your consent)
• Improve our website and services
• Comply with legal obligations and regulatory requirements
• Maintain records as required by RECO and TRREB

4. Legal Basis for Processing

Under PIPEDA, we process your personal information based on:

• Consent: When you submit inquiry forms or request information
• Contractual Necessity: To provide real estate services you have requested
• Legal Obligations: To comply with REBBA 2002, RECO regulations, and tax laws
• Legitimate Interests: To improve our services and protect against fraud

5. Disclosure of Information

We may share your information with:

• RE/MAX Brokerage: As required for real estate transactions
• TRREB/MLS: For listing and transaction purposes
• RECO: As required by regulatory obligations
• Service Providers: Third-party services that assist our operations (website hosting, analytics)
• Legal Requirements: When required by law, court order, or regulatory authority

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Third-Party Services

Our website uses the following third-party services:

• Google Analytics: For website traffic analysis and user behavior insights
• WhatsApp Business: For communication and property catalog display

These services have their own privacy policies, and we encourage you to review them.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and as required by RECO record-keeping requirements. Under REBBA 2002, certain transaction records must be retained for a minimum of six (6) years.

9. Your Rights Under PIPEDA

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for non-essential data processing
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. RECO and REBBA 2002 Compliance

As registered real estate professionals under REBBA 2002 (now incorporated into TRESA), we adhere to all requirements set forth by RECO, including:

• Maintaining proper records of all real estate transactions
• Providing accurate and truthful information in all communications
• Protecting client confidentiality as required by our fiduciary duties
• Disclosing material facts as required by law

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

14. Regulatory Information